Securus Technologies is one of the top companies in the correctional sphere that has been in the business for over two decades. Over the years, the company has been able to strengthen its position in the industry by offering groundbreaking and highly advanced products and services in the field of inmate communications, crime prevention, and criminal justice.
One other reason why Securus Technologies has been able to surpass its competition with ease is its focus on research and development. The company believes in staying ahead of the completion and serving the end users better, and the only way is to continually develop new products and services that would overwhelm what is offered by the competition.
One of the new services the company launched is video visitation service, which helps the prisoners to talk to their loved ones through the smart device. It saves the hassles and the expenses incurred in traveling to the prison for the families as well. It is also useful for the inmates because availing such services can help in increasing the communication opportunities to a great extent. Securus Technologies aims to keep its products and services affordable and accessible to all. The customer service of the company is also highly attentive and responsive.
The company has set up a domestic call center that helps the company to provide customer service that outplays the customers’ services offered by other counterparts. The company receives letters of appreciation from across the country by the inmates and the law enforcement officers.
Securus Technologies published parts of these letters in a media release on the internet recently to showcase what the end users feel about the company’s products and services. I certainly believe that the firm is helping the correctional sphere tremendously through its products and services, and hope they continue to transform the incarceration experience positively going forward.